Theory Workshops

The True Colours training system can be totally customised to suit your specific needs, agenda and budget. You can select from our range of specially formulated workshops (click links below) or contact us to discuss your training needs.

• Communicate – Co-operate
  Create a cooperative and motivated work environment
  
• Attitude and Performance
  Maintain a highly motivated workforce that consistently strives for success
  
• Resilience not Stress
  Reduce workplace conflict and personal stress

• The Sales Play
  Increase sales results by following a proven step by step process
  
• Maximum Impact Presentation Skills
  Connect with your audience, recall information, calm nerves and achieve results
  
• Excellence in Customer Service
  Greater levels of customer and employee satisfaction

• Leadership and Motivation
  Build a vision, inspire your people and drive your team towards a
  common goal
  
• Strength Based Teamwork
  Identify untapped strengths and develop co-operation and team work

Communication - Co-operate

This Workshop: Takes behaviour identification theories and distils them into a practical, user-friendly tool that is easy to apply to real-life situations. This action-packed workshop helps staff to explore their own individual strengths and stresses which leads to respecting and appreciating the differences in others. It lays a foundation for excellence in communications, teamwork, leadership and sales.

Outcomes

• Build a workplace that embraces diversity
• Enrich the relationship between staff members
• Empower people to take action by gaining insight into what motivates them
• Become a strong, confident communicator - vital for all successful teams and sales people
• Learn to control your own success and unleash your full potential
• Accelerate performance

Attitude and Performance - YOUR SUCCESS IS A MATTER OF ATTITUDE

This Workshop: Presents proven, powerful strategies that identify exactly what, why and how you need to change to create a powerful mind set. Get ready to fast track your workforce to new heights in personal achievement and accelerated performance.

Outcomes

• Build business confidence and credibility
• Quickly identify and eliminate the attitudes that hold you back
• Control thoughts, feelings and actions
• Build a foundation that allows you to succeed when the going gets tough

Resilience not Stress - HOW TO MANAGE STRESS, REDUCE CONFLICT AND STAY COOL UNDER PRESSURE

This Workshop: Identifies the blend of traits that make up your unique personality, and then helps you discover how these characteristics have an impact on how you interpret a situation. Whether your challenges are frustrating or exciting, they can cause stress and conflict. What frustrates one person can energise and motivate another. In this workshop you’ll learn how to constructively manage stress and conflict
and understand the triggers that cause you stress.

Outcomes

• Eliminate communication breakdowns, power-plays, and bickering between staff members
• Get to the root of the problem instead of just dealing with the symptoms
• Discover ways to control your emotions
• Learn techniques for managing different personalities when extremely stressed
• Explore the benefits of listening and learn how to give constructive feedback
• Resolve conflicts and build harmonious relationships

The Sales Play - WHY SOME PEOPLE ARE SO SUCCESSFUL AT WINNING BUSINESS

This Workshop: Winning new customers and increasing sales from existing ones is easier than you think. This workshop allows you to put the pieces of the sales puzzle together. Follow this sequential process (as shown in the sales chart) connect with your customers, understand their needs and then provide a solution that solves their problems. Follow this process and you will repeatedly achieve success.

Outcomes

• Merge relationship skills with selling skills
  
• Develop stronger, longer-lasting relationships with your customers
  
• Use a communication process, structure, skill set and common methodology for planning, managing and following up on a sale
  
• Access a conceptual framework that turns selling from an occupation into a profession
  
• Uncover opportunities that may not have previously existed
  
• Tailor your solutions to meet your clients needs
  
• Set yourself apart from your competition, make more sales and more money

Maximum Impact Presentation Skills

This Workshop: There are five aspects we must deal with at the same time when preparing and delivering presentations. Failure to pay attention to all of these can result in an ineffective presentation. Failure to equally focus attention on all areas can result in disaster; the key is to maintain a balance. Following these aspects will result in increased credibility, instant rapport, an influential message and long term success.

Outcomes

You will learn to research, design and perform in these 5 key areas:

• Planning the objectives that fulfil your audiences needs
  
• Deliver with personal style that ensures maximum impact
  
• Maintain a focused message that is easy to understand, digest and recall
  
• Effective discussions and handout material that instigate the response that you desire
• Evaluate your performance and fine tune for future success

Customer Service - A CUSTOMER FOR LIFE

This Workshop: Outstanding customer service is about people and relationships, communication, self-confidence, attitude and trust. This unique training workshop merges the essential elements required for customer service success.

The techniques used within apply in all customer contact situations. It offers a structure, a skill set, and a common language that has the potential to transform your entire sales and service culture.

Objectives

• Understand the importance of providing service that consistently exceeds customer expectations
  
• Better understand the powers and expectations of both external and internal customers
  
• Sharpen your current listening skills and recognise when your customers are disguising what they really mean
  
• Recognise circumstances that give rise to Telling Tension -- the compelling desire to talk
  
• Recognise the customer questions, assess their needs and learn how to best respond
  
• Understand the severity of complaints distinguish between blue, gold, green and orange complaints and deal with each appropriately to
  reduce sabotage and customer alienation.
  
• Assess each customer’s service expectations in order to exceed them and by understanding common customer mindsets
  
• Portray professional problem solving skills that encourages customers to work more co-operatively with you

Leadership and Motivation - VALUE, MOTIVATE AND INSPIRE YOUR WORKFORCE

This Workshop: How do leaders unlock the personal motivations of so many different personalities? Leaders who acknowledge the differences in internal drivers and incentives are more equipped to motivate staff towards success. Learn how to tune into underlying needs and communicate in a way that inspires staff to strive for excellence. This workshop will help you instil energy and excitement into the people you want to influence. Productivity will increase, customer satisfaction will improve and employee engagement will rise. Watch how everyone starts to contribute and make improvements.

Outcomes

• Define the many dimensions of leadership
  
• Discover what is important to you as a leader
  
• Recognise how you help shape the culture of your organisation
  
• Use inspirational leadership qualities that create other leaders
  
• Understand and access the power, influence and politics of successful leadership
  
• Recognise the natural strengths of team members and adapt their roles to suit
  
• Meet the challenge of today's team-oriented workplace
  
• Explore ways to encourage active leaders at all levels in the organisation

Team Building - HOW TO ACCOMPLISH MORE AS A TEAM THAN YOU EVER THOUGHT POSSIBLE

This Workshop: Think of the people with whom you interact throughout your day… from customers to co-workers. Do you find you can interact with some better than others? Do you ever feel misunderstood or unappreciated? Understanding the way in which different personalities approach work and working together is a key ingredient to team success. Instead of tolerating certain behaviours, being a victim, or placing blame, you’ll be able to welcome diverse styles as you recognise the value of their input and the power of working together.

Objectives

• Create an engaging team spirit where team members value diversity
  
• Learn specific methods to bring out the best in everyone
  
• Identify with underlying motivations behind behaviour
  
• Use problem-solving skills
  
• Support team members
  
• Enjoy the challenges and fulfilment of your career